01 Diagnostic intake
Understand the pressure before changing the system
We start by mapping the commercial pressure, delivery promises, production risks, and operational workarounds around the system. The goal is to understand why the situation is blocked, not only which tickets are open.
- Review roadmap pressure, incidents, release history, and stakeholder expectations.
- Identify where the team lacks ownership, context, or decision authority.
- Separate urgent production risk from longer-term architectural debt.
You get a clear view of what is actually constraining progress.